FAQ
What does Brighton Bureau sell?
We sell kitchen appliances for everyday home cooking, food preparation, and food preservation. Visit the product pages for current availability, specifications, and included accessories.
Where do you deliver?
We deliver to eligible addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much is shipping?
Standard shipping is free, with no minimum purchase required for eligible destinations.
How long will my order take?
Processing takes 1–2 business days after order and payment confirmation. Transit takes 3–7 business days after shipment. Estimated total delivery is 4–9 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
Which carriers do you use?
We use USPS, DHL, UPS, or FedEx. Your shipping confirmation identifies the carrier assigned to your order.
How do I track my order?
We email tracking details when your order ships. Tracking activity may take 24–48 hours to appear.
Can I change or cancel my order?
Email info@brightonbureau.com within 24 hours of placing the order. We will help where possible, but requests are not guaranteed once fulfillment has begun. If your order has shipped, our Refund Policy applies.
Which payment methods can I use?
The methods available for your order appear at checkout and may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. All payments are in USD.
Will I pay sales tax?
Applicable sales tax is calculated and displayed at checkout before you pay.
Can I return an item?
You may request a return within 30 calendar days after delivery. Change-of-mind returns must be unused and in their original condition, with the original packaging and included parts. Email us for instructions before shipping the return.
Who pays for return shipping?
You pay return shipping for a change-of-mind return. Brighton Bureau pays for confirmed quality issues, shipping damage, or incorrect items. We do not charge a restocking fee.
What if my item arrives damaged or incorrect?
Contact us within 3 calendar days of delivery with your order number and details of the issue. Photos are helpful. This reporting request does not shorten the 30-day return window or limit applicable statutory rights.
When will I receive my refund?
Once approved, your refund will be credited to the original payment method within a maximum of 5 business days. Contact us if it has not appeared by then.
Do you offer exchanges?
We do not offer direct exchanges. Return the original item under our Refund Policy and place a separate order for the item you want.
What should I do if my package is late or missing?
Email us with your order number. We will review the tracking information, investigate with the carrier, and arrange an appropriate resolution.
How do I check whether an appliance suits my kitchen?
Review its measurements, capacity, voltage, power requirements, and included accessories on the product page. Contact us before ordering if you need clarification. Always follow the manufacturer's safety instructions.
How can I contact you?
Email info@brightonbureau.com.
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays