Shipping policy

Delivery Area
We ship to eligible addresses in the contiguous 48 United States only.

We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping Cost
Standard shipping: $0.
Free standard shipping applies to all orders delivered to eligible addresses, with no minimum purchase required.

Processing and Delivery
Order processing: 1–2 business days.
Transit time after shipment: 3–7 business days.
Estimated total delivery time: 4–9 business days after order and payment confirmation.

Orders are processed Monday through Friday, 9:00 AM–6:00 PM (UTC-5), excluding U.S. federal holidays. Processing begins after your order and payment have been confirmed. Orders placed after 6:00 PM, on weekends, or on holidays begin processing on the next business day.

These are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, and other delivery issues may affect transit times.

Shipping Carriers
We use USPS, DHL, UPS, or FedEx, depending on the destination and shipment requirements. The assigned carrier will appear in your shipping confirmation.

Order Tracking
We will email your tracking details when your order ships. Tracking activity may take 24–48 hours to appear after the shipping confirmation is sent.

Address Changes and Cancellations
Contact info@brightonbureau.com within 24 hours of placing your order if you need to correct an address, change an order, or request cancellation. We will help where possible, but requests cannot be guaranteed once fulfillment has begun.

Delayed or Missing Orders
If we cannot ship within the stated processing timeframe, we will notify you of the delay and provide an updated estimate and the option to cancel for a full refund, as required by applicable law.

If your order has not arrived within the estimated delivery period, or tracking shows delivery but you cannot locate the package, email us with your order number. We will investigate with the carrier and arrange an appropriate resolution, including a refund where applicable.

Damaged Deliveries
Please contact us within 3 calendar days of delivery if an item arrives damaged, defective, or incorrect. Include your order number and photos of the item and packaging, where possible. This reporting request does not replace our 30-day return window or limit rights under applicable law.

Shipping Support
Email: info@brightonbureau.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays