Refund policy

30-Day Return Window
You may request a return within 30 calendar days after receiving your order. Email info@brightonbureau.com with your order number, the item you wish to return, and the reason for the return.

Return Conditions
For a change-of-mind return, the item must be unused, clean, and in its original condition, with its original packaging, accessories, manuals, and included parts.

These unused-condition requirements do not prevent a claim for an item that arrived damaged, defective, or incorrect. Reasonable opening or inspection to identify a fault does not by itself make that claim ineligible.

Damage caused by misuse, unauthorized alterations, or failure to follow the manufacturer's instructions is not covered by this return policy, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Items
Please contact us within 3 calendar days of receiving a damaged, defective, or incorrect item. Send your order number and a description of the issue, with photos or video where possible.

The 3-day period helps us investigate delivery issues promptly. It does not shorten the 30-day return request window or waive statutory rights for defects discovered later. Stop using any appliance that appears unsafe.

How to Return an Item
Email us before sending your return. We will confirm the return instructions and provide a prepaid return label when Brighton Bureau is responsible for return shipping.

Pack the item securely and include your order number. Use a trackable shipping service and retain your shipping receipt. Send the return promptly according to the instructions provided. A timely return request remains eligible while you wait for our instructions.

Return address:
Brighton Bureau
BRIGHTON BUREAU INC
8461C KING RD
MERIDIAN, MS 39305
United States

Return Shipping Costs
Change-of-mind returns: The customer pays return shipping.
Confirmed quality issues, shipping damage, or incorrect items: Brighton Bureau pays return shipping.

Restocking Fees
We do not charge a restocking fee.

Inspection and Refunds
We will inspect your return promptly after receipt and email you the outcome. If a return cannot be approved, we will explain the reason.

Approved refunds are returned to the original payment method and will be credited within a maximum of 5 business days after approval. If your refund has not appeared within that period, contact us so we can trace it with the payment provider.

For an approved full-item return, we refund the amount paid for the returned item and applicable sales tax. We do not deduct the original standard shipping cost, as standard shipping is free. Customer-paid return postage for change-of-mind returns is not reimbursed.

Changes and Cancellations
Email us within 24 hours of placing your order to request a change or cancellation. Requests depend on fulfillment status and are not guaranteed once fulfillment has begun. Approved cancellations receive a refund to the original payment method within a maximum of 5 business days after approval.

Exchanges
We do not offer direct exchanges. To obtain a different item, request a return for the original item and place a new order separately.

Your Rights
This policy does not limit any rights or remedies you have under applicable consumer protection laws.

Return Support
Email: info@brightonbureau.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays